Refund Policy

Last updated: September 5, 2026

DropCheck (operated by Brandon Brown) offers a 30-day money-back guarantee on paid subscriptions. If you are not satisfied with DropCheck for any reason, you may request a full refund within 30 days of your initial paid charge.

7-day free trial

Every new DropCheck account starts with a 7-day free trial. You will not be charged during the trial. If you do not cancel before the trial ends, your subscription automatically converts to a paid $9.99/month plan. You can cancel at any time from your account.

How to request a refund

Refunds are handled by our payment provider, Paddle, who is the Merchant of Record for all DropCheck purchases. To request a refund:

• Visit paddle.net and look up your order using the email address you used at checkout, or
• Reply to the receipt email Paddle sent after your purchase, or
• Contact us and we will forward your request to Paddle.

Approved refunds are returned to the original payment method. Depending on your bank, the refund typically appears within 5–10 business days.

Subscription cancellation

You may cancel your subscription at any time. When you cancel, you retain access to DropCheck through the end of the current billing period, and you will not be charged again. Cancellation does not automatically issue a refund for the current period; if you are within the 30-day window and would like a refund of that charge, please request one using the steps above.

Chargebacks

If you have a billing concern, please contact us or Paddle first. Requesting a chargeback through your bank without first attempting to resolve the issue may delay your refund and can result in account suspension.

Contact

Questions about this policy? Reach out to us at the support email listed inside the app.